Skip to main content

​
Communication

Slack is primary. Check it regularly during working hours. Some clients use Slack Connect (you join their workspace). Others prefer email. Your client will confirm.

​
When to escalate to ThirstySprout

  • Blocked for more than 1 business day
  • Scope is changing or client requests extra work
  • Payment or time tracking issues
  • Any professional conduct concerns

​
Scope changes

Don’t start out-of-scope work without looping in ThirstySprout first.
All scope changes need approval from ThirstySprout leadership. This protects you from unpaid work.

​
Running low on work?

  1. Tell your client what you need to proceed
  2. Propose alternative tasks (tests, docs, refactors)
  3. If blocked 1+ day, bring in ThirstySprout

​
Time off

  • Provide 1 week notice when possible
  • Message ThirstySprout support on Slack
  • Coordinate coverage with your client
For emergencies, message your client and ThirstySprout ASAP.